The problem
First-line phone handling was eating staff time. People broke off their own work for routine confirmations and transfers.
What we did
- 01
Connected to the phone network through Twilio, with the OpenAI Realtime API handling speech directly
- 02
Skipped the transcribe-generate-speak round trip to close the gap between turns
- 03
Drew a clear line for handing anything beyond scope to a person
- 04
Collected real calls and tuned the range it can cover
The result
AI takes the first line, and only the calls that genuinely need a person reach one.
Get started
Give us sixty minutes.
You do not need to know what should be built. Tell us what is getting in the way and we will propose the next move. The conversation is free.