The problem
Nobody knew where things were kept, so time went into hunting. The answer was definitely written down somewhere, and that was the problem.
What we did
- 01
Put the search inside the portal people already open daily, rather than adding another place to look
- 02
Always cited the source and linked back to the original
- 03
Collected the questions people actually asked, and tuned which documents to cover
The result
Asking a colleague where something lives has become rare. People open the portal and find it themselves.
Get started
Give us sixty minutes.
You do not need to know what should be built. Tell us what is getting in the way and we will propose the next move. The conversation is free.